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Customer Service & Inventory Specialist in Honolulu

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Job Ref:  CPA-HNL
Company Name:  Frontline Technology Solutions
Industry:  Hospitality/Tourism
Job Type:  Full Time
State:  Hawaii
City:  Honolulu
Zip Code:  Honolulu
Salary:  17-20 per hour

Looking for Customer Service oriented inventory associates

Pay: $17-$20/hr based on experience

Bonus potential of up to $600/-month




Great Benefits! Full time position! Growth opportunity!

Must have open availability to work 8 hour shifts between the hours of 6:00 am and 11:00 pm all days.


Work Location- Honolulu Airport by Car rental center 

About the Company:
Frontline Technology Solutions, the TravelTab company builds technology for Travelers. Our product, the TravelTab has been a tremendous success as it offers free international calling, unlimited online access, advanced turn-by-turn navigation, travel focused applications and customer convenience functions. It helps travelers stay in touch with friends and family, gives them peace of mind on the road and the inside scoop on everything their destination has to offer. TravelTab is available for rent at all major US, Canada and Mexico rental car locations with every major rental car brand operating in North America.
Be a part of this exciting journey, and join our team that is experiencing a lot of growth and offers a great culture with excellent compensation and benefits!


Position Summary
The Client Performance Associate plays a key role as the frontline representative for FTS and is accountable for the day to day implementation of our SOP Blueprint, product management and motivation of our clients' front-line team members. This position is responsible for building positive relationships with the front-line staff, while educating and supporting them for peak performance. The approach is tactical and very hands on.


Primary Responsibilities
• Device retrieval from garage and issuance at all points of sale
• Physical scan and reconciliation of inventory reports and database
• Management of inventory room, inventory logs and reporting
• Preparation, kitting and proper storage of all on hand inventory
• Support agents with knowledge of device features and benefits
• Motivate, inspire and engage the front-line agents to rent TravelTab
• Ensure all devices are up-to-date and functioning appropriately - basic troubleshooting
• Support agents through strong customer service and aid in device set-up for customer


Required Knowledge, Skills and Abilities
• Inventory experience of one or more years is required. (counting, recording and managing inventory)
• Demonstrate high level of customer service and professionalism at all times towards self and others
• Detail-oriented and able to work quickly and accurately using addition and multiplication skills
• Strong written and verbal communication and ability to carry on conversations with our clients on a daily basis by demonstrating solid customer service skills
• Familiar with Inventory Management System or CRM system, Microsoft Outlook and demonstrate Excel knowledge doing VLOOKUPS, Pivot Tables and spreadsheets
• Able to stand, bend, twist, squat, kneel and climb step stools with or without reasonable accommodation on a daily basis.
• Must have basic understanding of technology to support product troubleshooting
• Ability to work a flexible schedule - including mornings, evenings, weekdays and weekends


Physical Requirements
• Must be able to lift up to 25lbs
• Must be able to stand for long periods of time, up to six hours maximum
• Must be able to walk moderate distances (i.e. airport parking to rental counter or airport parking to terminal)


FTS Benefits
• Medical
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment
• 401K
• PTO days
• 6 Paid Holidays
• 1 Floating Holiday
• 1 Reflection Day

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